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Intelligent devices; machines and instruments containing embedded computers, are now an integral part of our world economy. From manufacturing machinery and medical instruments to telecommunications systems and digital signage players, intelligent devices can be found maintaining our day to day environment, facilitating our business transactions, and making our lives easier.
Even though the computers embedded in intelligent devices may be out of sight, they cannot afford to be left out of mind. Computers - even embedded ones, require support and servicing when they go wrong. Downtime is of mission-critical importance when the device is responsible for maintaining our traffic infrastructure, security systems, business and finance transactions and medical machinery. For this reason applying software-based remote support technology to your mission-critical computer may give you console access, but without BIOS level access, leave you without full remote support.
Innovations in internet-based KVM (keyboard, video, and mouse) technology go that extra step further. Service administrators can now perform BIOS level access and control operations for remote computers, via a standard web-browser. The result is that extended downtime becomes a thing of the past. Mission-critical computers and intelligent devices can be rebooted, without direct physical contact and without having to wait for a field technician to arrive on site.
PX for complete remote support >>
IP Control for complete remote support >>
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