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Virtual Media Explained
Virtual Media

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What is Virtual Media?
Virtual Media is a method of connecting a remote storage media such as CD-ROM, USB mass storage, ISO image and floppy disk to a target computer that may be anywhere over the network. The target computer then has access to the remote media, and can read from and write to it just as if it were physically connected to the computer's USB port.

Why is it useful?
Virtual Media allows technicians to boot their target computer to any one of a number of virtual disks or drives. They can then perform a variety of tasks on the target computer that would normally require them to be physically present including installing applications, performing virus scans, patch management, and even complete installation of the target operating system.

When combined with KVM IP technology that gives out-of-band BIOS level access and control, Virtual Media enables remote operators to now repair target computer operating system problems - the final step to a full remote presence solution.

Who needs it?
Data Center Managers
Virtual Media is a very useful tool for commercial IT data center managers who need to manage large numbers of computers and servers. The virtual media tool creates server room efficiency by multiplying the power and reach of each server room technician, allowing them to maintain more servers and fix more problems without having to move from their desks. Technicians can also access, control and repair their servers from outside the office or even while on the road.

Remote Support Providers
Virtual Media is the ideal tool for help desks, managed service providers and technical support call-centers that offer remote computer support. With Virtual Media capability complementing a KVM IP gateway, operators can now not only view and troubleshoot a remote computer, but also repair, maintain and upgrade on the spot rather than rolling out a field technician to the customer's site. This means higher customer satisfaction, and the elimination of mission-critical computer downtime.

PX - Virtual Media for complete remote management >>
KVM IP + Virtual Media = Total remote presence
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