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Frequently Asked Questions |
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Smart IP Extender |
Q: The remote mouse doesn't work or is not synchronized. |
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A: Ensure the Smart IP mouse settings match the host mouse driver settings. In some circumstances the mouse synchronization process could behave incorrectly. Try setting the mouse mode to Automatic Speed Detection and select Intelligent Sync in the Remote Console window to synchronize the mouse. Alternatively, set the mouse acceleration to 'None' in the host mouse driver properties and select Direct 1:1 Mouse Mode in Smart IP. Windows XP has a setting called 'Enhance pointer precision'. This should be disabled for correct mouse synchronization. Adjust the video to be inside the borders of Remote Console window before synchronizing the mouse. Use Auto Adjustment feature or horizontal and vertical offset in Remote Console | Options | Video Settings. Please see Technical Information Notes SIPE5-1 and SIPE6-1 for more information how to configure the mouse settings in different operating systems. |
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Q: Bad video quality or grainy picture. |
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A: Use the brightness and contrast settings - in Remote Console | Options | Video Settings until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video. |
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Q: The mouse is synchronized, but there is small constant offset between remote and local mouse cursors. |
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A: Adjust the video horizontal and vertical offset or use the Auto Adjustment feature before synchronizing the mice. |
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Q: The mouse is synchronized, but very sluggish. |
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A: Probably the Noise filter is set to "small" or "none" which generates network traffic and slows down the screen update (and also the mouse). Set it to "normal" and see if the situation improves. Also check the setting of the Transmission Encoding in the Remote Console Settings. Set it to "Compressed" optimized for your network conditions (LAN, DSL or Modem). |
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Q: The Login fails. |
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A: Was the correct user and password given? On delivery, the user "super" has the password "smart". Configure your browser to accept cookies. The user name and password are case sensitive, check the status of the Caps Lock on your keyboard. |
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Q: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When I try to open the Remote Console applet loading fails with Bad Magic Number Exception. |
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A: This is a bug in some older versions of Mozilla. Don't use https, or upgrade your Browser. |
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Q: The Remote Console window can't connect to Smart IP Extender. |
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A: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connections. Check that your browser has Java VM 1.1 or later or supports ActiveX controls. |
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Q: I cannot connect to the Smart IP. |
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A: Check if the network connection is working (ping the IP address of Smart IP). If not, check network hardware. Is Smart IP powered on? Check if the IP address of Smart IP and all other IP related settings are correct. Also verify that all the IP infrastructure of your LAN, like routers are correctly configured. Without a ping functioning, Smart IP can't work. |
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Q: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host. |
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A: Define a so-called 'Button Key'. This can be done in the Remote Console settings. |
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Q: In the browser the Smart IP pages are inconsistent or chaotic. |
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A: Clean your browser cache. Ensure your browser cache settings are feasible, and are not set to something like "never check for newer pages". Otherwise Smart IP pages may be loading from your browser cache and not from the unit. |
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Q: Windows XP doesn't awake from standby mode. |
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A: This is possibly a Windows XP problem. Try not to move the mouse while XP goes into standby mode. |
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Q: The terminal connection to Smart IP Extender for initial configuration cannot be established. |
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A: Check that the Null Modem cable connected to Serial Port 1 on the Smart IP Extender and terminal software is set to the following line parameters: Bits/second-115200; Data bits-8; Parity-No; Stop bits-1; Flow Control-None. Connect computer to the Smart IP Extender and switch this computer on. Switch On the Smart IP Extender while pressing the ESC key on the keyboard connected to it. This will switch the Serial Port 1 to Configuration Login setting even if it was set to Passthrough or Modem. |
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Q: I try to work with Smart IP Extender Telnet console, but access to it is disabled. |
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A: Enable Telnet Access in Security Settings and set the Serial Port 1 to "Passthrough access to serial port via Telnet" and configure the line parameters to match the parameters of the RS232 device. Connect the serial cable between Serial Port 1 and RS232 device. |
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Q: I want to operate the Specters RS232 with Phantom MXIP. What should I do in order to access the Specters RS232 through IP? |
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A: First, connect the Null Modem cable between Serial Port 1 and Port  of the Phantom MXIP. See drawing below. Second, configure the Phantom MXIP to work with the telnet: Enable Telnet Access in the Security Settings page, then set the Serial Port 1 to the Paththrough mode and set the serial line parameters according to the settings of the serial devices connected to the Specters RS232. You will switch to the Specters RS232 through the Phantom MXIP home page and operate them using the Telnet Console or any other Terminal Emulation software. (We recommend using the TeraTerm Pro Web Terminal Emulation software) |
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Q: Can I use the Smart IP Extender under VPN environment? |
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A: Using VPN is only possible if a VPN gateway is in the Smart IP Extender subnet. On Smart IP Extender (the device itself) no VPN gateway is implemented. The configuration of the VPN network may be implemented as on the drawing below:  |
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Q: Can I connect to the Smart IP or Smart IP Link through the analogue modem in case of the network failure? |
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A: Yes. It is possible to connect to the Smart IP Extender, Smart IP Link and other Minicom IP products using the external analogue modem. You should connect the modem to the Serial Port 1 of the Smart IP and configure the Serial Port 1 (Serial Port in Smart IP Link) to work with external modem. Please note the Modem Server IP address on the Smart IP Serial Port Settings page, you will need this IP address to connect to the Smart IP. After you dial to the Smart IP and establish the dial up connection with the unit, you will need to open the Internet Browser and point it to the Smart IP Modem Server IP address (192.168.3.1 by default). The Login page will open and you will operate the Smart IP as usual. The maximum connection bandwidth will not exceed 33.6 bps because of modem limitation. Please see Technical Information Notes SIPE2-1 and SIPE3-1 for more information on connecting external analogue modem to Smart IP Extender and Smart IP Link. |
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Q: What is the difference between Effective Permission and User Permission? |
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A: Effective Permission: The final permission, which decides if a user may access a specific Smart IP Extender function or not. User Permission: Permission for the currently selected user/group. If the user selected equals to the one logged in it is only possible to view the value, otherwise a select box appears to change it. Inherited Group Permission: Permission value inherited from the groups a user belongs to. This column is not available while a group is selected. |
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Q: What does Exclusive Access refer to? |
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A: Exclusive Access: Enables the exclusive access mode immediately at Remote Console startup. This forces the Remote Consoles of all other users to close. No one can open the Remote Console at the same time again until this user disables the exclusive access or logs off. |
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Q: What is RC Settings (Encoding)? |
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A: Transmission Encoding: The Transmission Encoding setting allows changing the image encoding algorithm that is used to transmit the video data to the Remote Console window. Using those settings it is possible to optimize the speed of the remote screen refresh depending on the number of concurrent users and the bandwidth of the connection line (Modem, ISDN, DSL, LAN, etc.). Normal: The Standard Encoding algorithm well suited for many concurrent users in a LAN environment. Typical applications generate traffic of up to 15 Kbytes/s. Compressed: The data stream between Smart IP Extender and the Remote Console window will be additionally compressed to save bandwidth. Choosing one of the rates between LAN (lowest) and GSM modem (highest) adjusts the compression rate. Typical applications generate traffic between 5 Kbytes/s (compression rate GSM modem) and 10 Kbytes/s (compression rate LAN). The compression encoding is well suited for a Modem or ISDN environment. However, since the compression takes processing time on Smart IP itself, this encoding shouldn't be used when many concurrent users want to access Smart IP at the same time. |
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Q: On the product spec page it lists a bunch of Win OS that the Smart IP Extender supports. It does not say Win NT. Does the box not support this OS? (How about NT 4.0?) |
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A: This is mistake in print. The Smart IP supports every Microsoft Operating System and Windows NT4 in particular. |
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Q: Also it makes no mention of Solaris or Unix- what does that mean. If I am using a multiplatform KVM switch can't I use the Smart IP Extender to access all the machines? |
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A: Our tests shown that there could be some mouse synchronization issues with different types of UNIX operating systems. In any case you may use Single Mouse Mode to operate the mouse when the Double Mouse synchronization fails. You will need SUN's Java runtime 1.3 or later to work in Single Mouse mode. |
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Q: Is there a built in ISDN modem in the Smart IP Extender? |
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A: Yes, but it is EURO ISDN which is not suitable for use in US. |
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Q: Can you set access to specific ports of the underlying KVM switch? If the security setting of Phantom is set will the IP Extender basically go around these security settings? |
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A: The Smart IP Extender is IP KVM Extender only. That means that by login on to it you get the access to keyboard video and mouse connected to your KVM switch. If the KVM switch employs some kind of secure access, then the IP user will have to authenticate himself with Smart IP Extender and then with the KVM switch. |
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Q: A customer wants to have remote access via IP set to disabled but have modem access open. He would then like to dial into the IP Extender to open the IP port and access the unit from a web browser. He would like to do this for security purposes. Is that possible? |
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A: Yes. He has to enable IP Access control and set the IP rules to accept only 192.168.3.2 address. This IP is assigned to modem when you dial in to the Smart IP Extender. |
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Q: When the SNMP option is set up you can set the IP extender to send a message (trap) to an IP address that will tell you when a user tried to login into the IP Extender with a wrong login. It can send a trap when anyone tries to login successfully and unsuccessfully to the IP Extender or is trying to do a denied action. IP Extender can also send a trap if a computer is powered down or restarted. Does the power control have to be attached for the last trap to be sent? Does the trap tell you which computer was re-powered? |
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A: This works when the computer is connected directly to the Smart IP. If there is a KVM switch connected to the Smart IP, then the Smart IP will send the trap if the KVM switch lost the power. These notifications will be sent to the SNMP client but they will not be logged in the Smart IP Extender. |
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Q: Can the IP Extender log the users that use the remote access? (Does the SNMP option do that?) |
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A: We are not logging login attempts or any other information. The only thing we do in this respect is to send SNMP traps on successful or failed login attempts. |
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Q: In the Board Summary page you can see the active users; next to one user it says RC. What does RC mean? |
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A: RC means Remote Console. This means that this user has Remote Console window open. |
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Q: If my network has a firewall, what setting do I use on the IP Extender to open a port into the network? |
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A: You shouldn't change any settings in the Smart IP Extender, but you should open ports 80 and 443 for both outbound and inbound connections in your firewall. |
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