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Frequently Asked Questions |
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AristoClass 4.1 |
Q: I installed AristoClass in the classroom but the student computers are not appearing on the AristoClass teacher screen. |
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A: When installing AristoClass for the first time you need to enter the TOOLS=>OPTIONS=>Stations TAB menu and create a Group that contains the computers you would like to control. |
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Q: I installed AristoClass on Windows 98Se and I got an error: "Error SetCLSID for network." |
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A: Make sure you have Internet Explorer V6 or above installed before installing AristoClass. |
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Q: While projecting or watching a screen, instead of the actual screen, a black screen appears. |
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A: 1) Make sure that there is no Firewall or Firewall clone that is blocking the TCP/IP communication, if there is you need to disable the Firewall, or at least open the port that AristoClass is using. 2) When projecting the teacher screen try to send a screen by disabling or enabling broadcasting... To do this, go to Teacher TOOLS=>OPTION=>Network TAB => Uncheck "Enable Broadcast." 3) When watching a student you must use a valid TCP/IP address. Ensure that there are no duplicated IP addresses or Machine names in the network, and that you use a Valid DNS and Gateway address. 4) Make sure that in the Control Panel => TCP/IP settings there are no duplicated drivers installed, if there are you need to remove the unused ones. |
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Q: Projecting or watching of multimedia files running in Windows Media Player are not shown. |
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A: The new Windows Media player 9 buffer the multimedia file directly to the display card, try using an older version of windows media player or Xing Mpeg Player. |
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Q: Sometimes the screen transfer freezes. |
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A: It maybe that another application is preventing AristoClass from transmitting data. If the system is busy, close the application that causes the system to hang. Do not switch to a full DOS Screen, AristoClass will not transfer a full DOS screen, but it will transfer a Windows DOS screen. If AristoClass has lost the connection to the student it will revive the connection automatically. You just need to wait for the reconnection. |
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Q: After installing AristoClass, all students Internet Explorers start with a "BLANK" web page. |
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A: You must set a starting Home page for the student computers in AristoClass TOOLS=>OPTION=>REMOTE TAB. There you can enter a Home page, which will be the starting page of the students Internet Explorer. |
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Q: How can I protect AristoClass software from students who will uninstall or disable the software? |
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A: You can protect your computer from students editing the computer 'SERVICES' or entering the 'ADD/REMOVE PROGRAMS in Windows 2K/XP by using the Policy Editor in the CONTROL PANEL=>ADMINISTRATIVE TOOLS=>LOCAL SECURITY POLICY. Set permissions for each Group of users as to what they can and can't access on the computer. |
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Q: I upgraded AristoClass to the latest version and now I can't see the students on the teacher software. |
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A: If you originally had an early version (pre 4.0.0.18) and upgraded AristoClass to the latest version you must remove the defined groups in TOOLS=>OPTION=>STATIONS and redefine new groups. |
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Q: I secured my classroom from students entering an undesired Web site, how can I view my settings? |
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A: AristoClass supports individual protection of Internet site access for each student separately. You can set a list of "rules" for a single, group or all your students. If you want to view an existing set of Internet "rules" you can do this for one student at a time. To view the student Internet restrictions: Simply right-click on the desired student icon and select "INTERNET MANAGER." |
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Q: How do I upgrade AristoClass on the student's computers? |
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A: You can download the AristoClass upgrade file by clicking on the TOOLS=>CHECK FOR UPDATES. An "upgrade" folder will be created in your AristoClass installation folder. You can 'Deploy' this upgrade file to all student computers or you can execute the upgrade file locally. You can also download the upgrade file from the following link: http://www.minicom.com/aristo/aristo4update.exe |
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Q: What type of network protocol does AristoClass use to operate? |
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A: AristoClass works on a TCP/IP based protocol. |
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Q: Does AristoClass support MAC? |
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A: No. AristoClass is a Windows based application software. AristoClass works with the following OS: Windows 2000, 2003, NT4 and XP. |
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Q: What are the hardware requirements needed to run AristoClass? |
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A: Teacher Computer: Pentium III – 700 MHz or higher, 128 MB Ram or higher recommended, 10 MB free Hard disk space, 10/100 BASE-T Network card Student Computer: Pentium II – 450 MHz or higher, 128 MB Ram or higher recommended, 10/100 BASE-T Network card Network: TPCP/IP protocol, 10/100 Mbps Network Switch Browser: Internet Explorer 6 |
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Q: Why did the wallpaper on my students’ computers disappear after installing AristoClass? |
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A: AristoClass disables the wallpaper on a student’s computer in order to optimize performance of the program. This feature can be disabled by unchecking the Disable Wallpaper Box in the teacher’s Menu bar under Tools/Options/Misc. |
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Q: The screen saver does not work on the student’s computer. Is this a bug? |
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A: No. AristoClass disables the screen saver to ensure a screen transfer is not interrupted when the teacher is giving a lecture. |
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